Return and Refund Policy

Returns

As much as we hope you’ll fall in love with your personalized 3D crystal, we also realize that people do sometimes need to return things. We hope we can still be friends! In the meantime, here’s everything you need to know about returning your custom crystal. 

30-Day Money Back Guarantee: We accept returns within 30 days of delivery. After that, we won’t be able to offer you a refund or remake your item. 

We can only accept returns in their original packaging. Your item should also be in the same condition as when you received it. 

We’ll need to see proof of purchase. The easiest way to send this to us is to print out your email receipt and include it with your return. 

You will be responsible for covering the cost of your return. 

Please note: We do not accept returns for gift cards/promo cards. For more information on Returns, Exchanges, Damaged Items, Cancellations, and Gift Cards, please see our Terms and Conditions of Sale.

Refunds

Once we get your return in the mail, we’ll send you an email notification. If approved, your refund will be automatically applied to your original payment method. This process can take several days. 

We may only be able to issue a partial refund for items not in their original condition.

Fees for expedited shipping options are non-refundable once your order ships.

If it’s been a few days since your refund was approved and you still haven’t received it, check with your credit card company and bank. They may be able to offer you more information about why your refund hasn’t been processed yet.